Scan quota or stuck scan
What to do when quotas block you or a scan stays pending.
What it is for
Scans consume monthly and daily quota (and pack credits after monthly included usage). A scan can also remain in progress for the duration of Optimised or Agent analysis.
When to use it
- You see Quota exceeded
- A scan does not reach View report
How to do it
Step 1 — Check usage
Open Billing or read monthly/daily counters in the rail.
Step 2 — Free capacity or upgrade
Wait for reset windows, buy a pack / daily boost on a paid plan, or Choose a higher plan.
Step 3 — Wait for long modes
Optimised analysis often needs ~25–30 minutes; Agent analysis ~45–60 minutes. Use Refresh on New scan or History.
Good to know
- Distinct FQDN limits can also block new hostnames on some plans.
- Server errors may include a support ref id — keep it.
Common problems
The scan never completes.
Refresh History after the expected duration. If it stays pending much longer, note any support ref and contact your administrator.
Didn’t find a solution?
If the problem persists, note any support ref shown in an error message in the app, and share it with your administrator. Protegon does not display a separate support contact form in the product.