Create an account and sign in
Sign up, confirm your email, sign in, and recover a forgotten password.
What it is for
Protegon accounts use email and password. You create an account once, confirm your email with a verification code, then sign in to access scans and account pages.
When to use it
- You are opening the app for the first time.
- You need to reset a forgotten password.
How to do it
Step 1 — Open the app
Go to New scan (/app/scan). If you are signed out, the sign-in panel is shown.
Step 2 — Create an account
Click Create account, enter your email and password, then click Sign up. Passwords must meet the policy shown in the form (at least 20 characters in the product UI).
Step 3 — Confirm your email
Open Confirm your email, enter the verification code from your inbox, then click Confirm. Use Resend code if needed.
Step 4 — Sign in
Return to Sign in, enter your email and password, then continue. You land on the Scans experience.
Step 5 — Forgot password (optional)
Click Forgot password?, enter your email, click Send code, then on Choose a new password enter the code and your new password and click Update password.
Example
You receive a code after Sign up, confirm once, then sign in on every later visit with the same email and password.
Good to know
- There is no in-app account deletion flow.
- If an additional sign-in challenge is required, the app may show an error instead of a full challenge screen.
Common problems
I did not receive the verification code.
Check spam, wait a minute, then use Resend code. See Email code not received.
Sign-in fails after signup.
Confirm that email confirmation succeeded (Confirm), then try Sign in again with the same password.